Terms & Conditions


ReVamp Trade Discounts is a trading brand of ReVamp Home Improvements Ltd. ReVamp Home Improvements Ltd. (referred to in these terms as “ReVamp”, “We”, “Our”, “Us”), is registered in England & Wales with company number 05821258. Our registered address is 23 Tippendell Lane, St. Albans, Herts AL2 3HW.

1. Use of the services offered by ReVamp

These terms and conditions set out our respective rights and obligations, and explain how the order process works. You agree to be bound by the following terms of trading with ReVamp:

We act only as reseller for our Suppliers. The contract of supply is between the Customer (also referred to in these terms as “You”, “Your”) and the Supplier. Reference to “Supplier(s)” means the provider of the product you are purchasing, as promoted and sold through ReVamp, that we have agreed to arrange in connection with your order. By making payment to ReVamp as per invoice, you are proceeding with you order and are committed to be bound by these terms and conditions.

2. Placing an Order

You are responsible for ensuring that measurements you take and quantities ordered are correct.

All orders must be made through ReVamp by email or phone. On receipt of order, ReVamp will provide a quote/invoice by email. It is the Customer’s responsibility to check all details of the order as per the quote/invoice issued to ensure the correct order is placed. This includes, but is not limited to product details, size, quantity and delivery address. ReVamp needs to be informed immediately of any errors as we cannot guarantee to be able to make corrections at a later date without incurring additional costs to the Customer.

Please note that prices as displayed on our quotes and invoices are valid at time of query. In the event that prices have changed between our invoice quote to you and your placing of the order, you will be advised of the change in price and given the option whether to pay the updated amount and proceed with your order (we will issue you a new invoice), or whether to withdraw from placing your order.

By proceeding with your order, you accept that you are entering in to a contract with the Supplier on their standard terms and conditions. If they are provided, we will endeavour to make copies of the Supplier’s terms and conditions available to you (but undertake no liability to do so).

To proceed with your order, payment must be made in full to ReVamp as per bank details provided on the invoice. On receipt of payment, ReVamp will place your order with the Supplier. Ordinarily, this will be done within 2 working days of receipt of payment.

Where in exceptional circumstances misquote errors are made by ReVamp or our Suppliers, ReVamp reserves the right to revoke any offer, including after an order has been submitted and whether or not your order has been confirmed and your payment made. If you have already made payment for the order and your order is cancelled as a result of error, ReVamp will issue you a full refund. Likewise, if we are unable to supply you with the product ordered due to it no longer being available or other we will advise you by email and not process your order. A full refund will be made in the event that you have already paid.

3. Delivery

Delivery date will be confirmed once an order has been placed. We are not able to provide a specific time of delivery. If there are any access restrictions that may affect delivery, these must be advised when placing your order.

For Porcelanosa tiles, delivery is usually within 3 working days of placing your order, except for special order products. ReVamp will not be held liable for any delay in delivery as we are reliant on availability of product and delivery slots with our Suppliers.

On receipt of delivery, it is your responsibility to check the products for damages and quantity. Particularly, check all goods prior to fitting and do not proceed to fit if you have any doubts on the quality as no complaints will be accepted after installation.

4. Amendments

In the event that you need to amend or cancel an order once it has been placed, you will be liable to the terms and conditions of the Supplier. This includes partial returning of product where you have over-ordered. Some Suppliers may charge a restocking fee for returns. Likewise, special order products may be non-refundable.

5. Complaints

In the unlikely event that you are unsatisfied with your product, you must take the following steps:

a. Please contact the Supplier directly in first instance to discuss any issues and give the Supplier the opportunity to resolve the problem.

b. Should the Supplier not resolve your complaint satisfactorily, please contact ReVamp. We will endeavour to assist in order to rectify the situation. Please note that all assistance given by ReVamp in relation to complaints is by way of goodwill gesture in our capacity as reseller for the Suppliers. We accept no liability.

You will always have legal rights as a Customer if the products are found to be faulty – for advice about your legal rights please contact the local Citizens Advice Bureau.

6. Force Majeure

ReVamp do not accept liability or pay any compensation for any loss, damage or expense for any failure in the course of this contract due to a force majeure. This shall include without limitation any service or product which we or any of the Suppliers could not provide due to strike, war, threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, governmental intervention. Please note that we are not responsible for external issues beyond our control.

7. Accuracy and consistency of information and product

ReVamp will do everything in its power to ensure that all information provided on products and services of its Suppliers is accurate and up-to-date. This includes any content or images provided by ReVamp online. As much of this information is provided by our Suppliers, ReVamp cannot accept any liability for errors or misrepresentations. Particularly be aware that shade, dimension and texture variations may occur in tile batches and this is characteristic of the products, particularly with natural products. By placing your orders through ReVamp, you accept these variations and limitations of liability.

8. Prices

All prices and quotations are subject to VAT at the rate ruling at the time of invoice.

9. Changes to Terms and Conditions

ReVamp reserves the right to change or update these terms and conditions without prior notice to the Customer. This will not affect existing orders which have already been paid for and placed with the Supplier, unless stated (for example changes to Government taxes or similar). By placing orders through ReVamp, you are accepting the latest terms and conditions.

10. Intellectual Property

The copyright, trademarks and other intellectual property rights relating to ReVamp are reserved to ReVamp. Any content or information provided to you or accessible on ReVamp’s website(s) or social media pages may not be reproduced, sold, transferred, duplicated, published or modified without the prior written consent of ReVamp.

11. Liability

The Customer’s contract is with the Supplier. Given that we only act as reseller for the Supplier, ReVamp can accept no liability whatsoever for any death, personal injury, loss or damage of any kind to the Customer, unless caused by our own negligence. Our maximum liability to you if we are found to be at fault in relation to any service or product we provide is limited to the commission we have earned in relation to your order.

12. Confidential Information & Privacy Policy

Each party shall keep confidential any information disclosed to it by the other and neither shall disclose any such information to any third party, save any officer, employee or contract staff working for the party who may reasonably need to know it. ReVamp do not disclose Customers’ information to third parties, except when orders are placed with Suppliers in order to fulfil a Customer’s order. A Supplier will invariably require Customer name, delivery address and contact number for order fulfilment and delivery. By requesting a quote or placing an order with ReVamp the Customer accepts that their provided details will be passed on to the relevant Supplier(s).

13. Law and jurisdiction

In so far as we have any liability for any matter that arises out of our obligations as reseller, then any proceedings will be governed in all respects by English law and you agree to submit to the exclusive jurisdiction of the courts of England and Wales. The Customer’s contract with the Supplier will be governed by and subject to the law and jurisdiction of the country in which the Supplier is based or such other country as specified within their terms and conditions.